Frequently Asked Questions

It is not necessary to place the child device too close to your baby. Nowadays microphones are designed to receive audio even over a longer distance. So about 2 metres / 7 feet is OK.

You will either hear a sound or your phone will vibrate when there is noise around your little one. But you can also recognize it visually. There is a different color for awake, asleep and other states shown in your list of connected devices and video preview.

The Annie Baby Monitor app is designed for maximum flexibility, working seamlessly on iOS (14 or later) and Android (8 or later) devices. You can also install it on your laptop or desktop computer, as it fully supports Microsoft, Linux, and macOS operating systems. This ensures you can monitor your baby anytime, from any device that suits your needs.

Yes! If you prefer not to install the Annie Baby Monitor app, you can also monitor your baby directly through a web browser. The web version of the Annie Baby Monitor app is supported on popular browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari, ensuring a smooth and reliable experience.

Yes! The Annie Baby Monitor app is also available for computers and laptops with Windows, Linux, or macOS operating systems.

Yes, the Annie Baby Monitor app is also available on TVs and multimedia boxes with the Android TV operating system.

Although the Android TV app does not offer all the features available in the mobile app, it is perfectly adequate for convenient baby monitoring - it offers live video/audio feed, an audio activity chart, lullabies and white noise, lighting, night mode, and manual recording.

Thanks to the larger screen, you can keep an eye on your baby from anywhere in the room and enjoy hands-free, continuous baby monitoring, while keeping your mobile phone free for everyday use.

Yes, you can use different combinations of devices, such as iPhone + iPhone, iPhone + Android, Android + Android, or even iPhone + laptop. However, please note that the app version for laptops and PCs can be used now only as a parent unit (monitor), not as a child unit (baby camera).

To ensure the Annie Baby Monitor works appropriately, make sure the child unit device is plugged into a power source.

Make sure both devices are online. Make sure both devices use the latest app version. On 1st device click CREATE CODE and on 2nd one ENTER CODE. Change you internet network WiFi/LTE if your devices can't pair or use user registration for cloud feature.

1. using PAIRING. Use big plus down the main screen or in device setting on 1st device. This will generate the CODE for you. On 2nd device just click on ENTER CODE on the main start page. This will pair 2nd device to your account.
2. using LOGIN. You have existing account with valid login and password. On 2nd device on the main start page go to login and enter your login and password. This will log-in your 2nd device to you account.

You can use as many devices as you want for a single-family account. You purchase the application on the first device and create a family account. Afterwards you use the same login/password on any other family device or you can pair them by code.

Yes, the Annie Baby Monitor app supports multi-child mode as well as multi-parent mode. The number of parent and child units is unlimited. Not only you or your partner can keep an eye on your baby. With the Annie Baby Monitor even grandparents, siblings or nannies can be in touch with your baby simultaneously.

You can install the Annie Baby Monitor app on your Apple Watch. However, you cannot watch video or listen to audio from the child unit on this device, only notifications work.

Yes, you can now use ONVIF or HomeKit security cameras as an alternative to the iOS/Android child unit. Please note that this is an additional feature of the app, and we cannot guarantee full functionality or compatibility with all HomeKit and ONVIF security cameras.

On the main lading page go to settings -> cameras. Use big + on the right upper corner. Search for the camera or add it manually. Follow the instructions.

Check your router and internet connection. Make sure both devices are online. Make sure both devices use the latest app version. Make sure close all your background programs to release free resources of your device. The app can just stuck so try to close/kill Annie app by swipe out and start it again. If the issue is network stability related just reboot your router and check for the internet connection. If its not stable, switch both units to 3G, 4G, 5G or LTE.

The standard battery consumption for iOS devices is 4 % per hour. You will be notified when the battery level on the child device drops below 10 % or an individually set value so you won't have to worry.

Go to settings -> account. Scroll down and tap link "delete the account". Notice: account delete doesn't stop your recurring subscription, you have to cancel it with Apple/Google/PayPal.

Subcribed to iOS app:
Go to the App Store -> Click on your details (right corner) -> Click on your Apple ID -> "Subscriptions". Tap a subscription of Annie Baby Monitor and then tap "Cancel Subscription".

Subcribed to Android app:
On your Android phone or tablet, open the Google Play Store (check to make sure you’re signed to the correct Google Account). Tap „Menu“ (your icon / profile photo in upper right corner), then tap „Payments and Subscriptions“ and choose „Subscriptions“. Select Annie Baby Monitor app, tap „Cancel subscription“ and follow the instructions.

Subcribed to LITE app (web browser or Microsoft/Linux app):
Go to the LITE version of the app (web browser version or the desktop application) and log in to your account. Go to the menu of the app and click on "Premium Account". Here, click on the "Purchase management" link, which will take you to the billing zone. Find "Annie Baby Monitor" app, click on the related "Cancel Subscription" link and follow the instructions.

For refunds, you have to contact Apple or Google support. They charge you directly and we do not have any access to their systems. We can just see sale's volume anonymously.